General FAQs 2023

Do I need to call to reconfirm my tour?

Yes, please. To ensure a happy start to your tour, reach out to us at least a day in advance to confirm your tour meeting point and pick up details. You can contact us via the live chat function on our website or by calling 1-866-231-3752 (toll free from the USA) or +1-415-360-6505.

Can I bring a suitcase or large item?

We generally do not have room on the tour vehicle for suitcases. Certainly, we will not be able to accommodate anything on tour larger than 22”x14”x9” or 56cmx36cmx23cm.

Can I bring a wheelchair on the tour?

Please notify us in advance if you are bringing a wheelchair so that we can make sure it can be safely stowed on the tour vehicle. Please note: we are unable to offer ADA vehicles with lifts.

How will we recognize the vehicle?

All of our tour vehicles are clearly marked “Extranomical Tours”. Your guide will have your name and announce the arrival of the vehicle at your pick-up location.

Are there restrooms on board the vehicles?

Some do and some do not. If your vehicle does not have a restroom, we will make several stops during the tour where you can use the facilities.

Do you have lost and found?

Yes. If you left something on our tour, give us at 1-866-231-3752 (toll free from the USA) or 1-415-967-6461. If we have your lost item, it can be retrieved at our office or we can ship it to any U.S. destination for $25. We store lost items for 30 days.

I’m traveling with a child. Do I need to bring a child seat?

For your child's safety, all vehicle tours require child safety seats or a booster for every child under 8 years of age or 4' 9" in height. If you need assistance arranging for a safety seat, give us at 1-866-231-3752 (toll free from the USA) or 1-415-967-6461.

Do I need to print the voucher?

No. We are a paperless tour operator. The email confirmation is proof of your reservation. We may ask to see some identification, so please bring that with you.

Do I need to present my ID?

You will need to present a government-issued photo ID or passport if you are taking an Alcatraz Tour. For tours not involving Alcatraz, we generally do not ask for ID but recommend bringing it on the tour.

An ID is also requested on all Wine Country tours. In the U.S. it is important to have a valid ID if you want to consume alcohol. If you forget to bring your valid ID, you will not be allowed for wine tasting.

I plan to drive to the pick-up location, where can I park my car?

We do not recommend street parking since most spaces have enforced time limits. There are many paid public parking lots in the city. We recommend the Stockton Garage at 444 Stockton Street as it is not overpriced.

What number can I call if I need to reach a service agent?

If you need assistance, you may reach one of our travel consultants at 1-866-231-3752 (toll free from the USA) or 1-415-967-6461. They are available from 5:30 AM to 9:00 PM Pacific Time.

How much guide gratuity should I give?

Service gratuities are common in the United States. You are under no obligation to leave a gratuity, but good service generally deserves a tip.

Do you allow service animals on tour?

We permit service dogs on our tours, provided they are required because of a disability and are trained in a specific work or task. We do not permit emotional support animals on our tours.

Can I leave my personal belongings on the bus during the tour?

Our guide is not responsible for and we do not recommend leaving valuables like purses, cameras, computers on the vehicle while stepping off of the tour vehicle at an attraction.

Am I allowed to eat/drink on the bus?

Yes. You may bring food and drinks on the bus. We ask that you dispose of containers and uneaten food in trash receptacles on the tour vehicle.

What happens if there is bad weather or a fire? May I cancel and get a refund?

If you booked with Extranomical Tours or a major online travel agency and your reservation is canceled at least 24 hours in advance, you will receive a full refund.