Yes, please. To ensure a happy start to your tour, reach out to us at least a day in advance to confirm your tour meeting point and pick up details. You can contact us via the live chat function on our website or by calling 1-866-231-3752 (toll free from the USA) or +1-415-360-6505.
We generally do not have room on the tour vehicle for suitcases. Certainly, we will not be able to accommodate anything on tour larger than 22”x14”x9” or 56cmx36cmx23cm.
Please notify us in advance if you are bringing a wheelchair so that we can make sure it can be safely stowed on the tour vehicle. Please note: we are unable to offer ADA vehicles with lifts.
All of our tour vehicles are clearly marked “Extranomical Tours”. Your guide will have your name and announce the arrival of the vehicle at your pick-up location.
Some do and some do not. If your vehicle does not have a restroom, we will make several stops during the tour where you can use the facilities.
Yes. If you left something on our tour, give us at 1-866-231-3752 (toll free from the USA) or 1-415-967-6461. If we have your lost item, it can be retrieved at our office or we can ship it to any U.S. destination for $25. We store lost items for 30 days.
For your child's safety, all vehicle tours require child safety seats or a booster for every child under 8 years of age or 4' 9" in height. If you need assistance arranging for a safety seat, give us at 1-866-231-3752 (toll free from the USA) or 1-415-967-6461.
No. We are a paperless tour operator. The email confirmation is proof of your reservation. We may ask to see some identification, so please bring that with you.
You will need to present a government-issued photo ID or passport if you are taking an Alcatraz Tour. For tours not involving Alcatraz, we generally do not ask for ID but recommend bringing it on the tour.
An ID is also requested on all Wine Country tours. In the U.S. it is important to have a valid ID if you want to consume alcohol. If you forget to bring your valid ID, you will not be allowed for wine tasting.
We do not recommend street parking since most spaces have enforced time limits. There are many paid public parking lots in the city. We recommend the Stockton Garage at 444 Stockton Street as it is not overpriced.
If you need assistance, you may reach one of our travel consultants at 1-866-231-3752 (toll free from the USA) or 1-415-967-6461. They are available from 5:30 AM to 9:00 PM Pacific Time.
Service gratuities are common in the United States. You are under no obligation to leave a gratuity, but good service generally deserves a tip.
We permit service dogs on our tours, provided they are required because of a disability and are trained in a specific work or task. We do not permit emotional support animals on our tours.
Our guide is not responsible for and we do not recommend leaving valuables like purses, cameras, computers on the vehicle while stepping off of the tour vehicle at an attraction.
Yes. You may bring food and drinks on the bus. We ask that you dispose of containers and uneaten food in trash receptacles on the tour vehicle.
If you booked with Extranomical Tours or a major online travel agency and your reservation is canceled at least 24 hours in advance, you will receive a full refund.